If you have any questions, you can contact your appointed agent at anytime. Upon move in, we provide tenants with a property handbook that covers important information about the running of the household that includes emergency contact numbers and out of hours support.
At HL Homes we just love to be green! We use an array of multimedia platforms and e-services so you can sign your documents online and manage your correspondence from us with ease.
We have complete transparency with our fee structure so the price you see is the price you pay. No add-ons or extras. Whether you choose to opt for a fixed, guaranteed rental amount each month, or a comprehensive managed service, that is what you will get!
At HL Homes we are licensed with Rent Smart Wales, members of The Property Ombudsman Service, Deposit Protection Service and have accreditation from the National Association of Estate Agents. We can advise you on your licensing obligations under Rent Smart Wales and HMO licensing under the Housing Act 2004.
At HL Homes we have a team of local tradesmen who work alongside us to provide a great level of service in and out of normal working hours. All of our partners are certified, competent and insured. If you are finding the management of your HMO to be too much, let us do it for you and opt for the fixed, guaranteed rental income - guaranteed to be paid to you on the first working day of every month!
We’ve created a bespoke agency that can give you, your property, your tenants, your guests, your future investment, the best chance it can have at working for you. We’re aiming higher than the traditional standard of a high street agent because we want you to have a simpler, stress free experience at an incredibly competitive price.
PROPERTY SET UP FEE: £100 inc VAT per room which covers the cost of finding new tenants and taking over an existing tenancy. This is reduced to £75 inc VAT every subsequent time we find tenants for you.
FULL MANAGEMENT FEE: 15% inc VAT of the rent collected.
TENANCY RENEWAL FEE: £0
COMMISSION ON MAINTENANCE ARRANGED: 0%
LICENSE APPLICATION FEE: For properties that require a mandatory licence from their local authority for multiple occupancy, there will be a charge of £40 inc VAT to complete the application form and associated paperwork.
That’s it! We don’t add on anything else!
TENANT ADMINISTRATION FEE: £140 inc VAT
DEPOSIT: Monthly rental amount + £100, unless agreed otherwise
TENANCY RENEWAL FEE: £0
CHECK-IN FEE: £0
CHECK-OUT FEE: £0
You can switch to HL Homes even if your property is tenanted — whether you’re self-managing or using another agent.
We’ll handle the entire handover process for you, including (if necessary) writing to your current agent on your behalf.